Waste Collection Richmond upon Thames Cookie Policy

This Cookie Policy explains how Waste Collection Richmond upon Thames uses cookies and similar technologies on our website. It describes the types of cookies we use, the purposes for which we use them, and the choices you have to manage or disable cookies on your device.

By continuing to use our website, you agree that cookies may be placed on your device as described in this policy. If you do not agree to our use of cookies, you should adjust your browser settings or stop using our website.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They help the website recognise your device, remember your preferences and improve your browsing experience. Some cookies are necessary for the site to function properly, while others are used for performance monitoring, analytics and marketing.

Types of Cookies We Use

Essential Cookies

Essential cookies are required for the basic operation of our website. They enable core functions such as page navigation, secure access to certain areas and correct display of content. Without these cookies, the website may not work as intended.

We use essential cookies to ensure that forms work correctly, to maintain your session when you navigate between pages and to help protect our website from fraudulent or malicious activity. These cookies do not collect information that can be used for marketing purposes.

Analytics Cookies

Analytics cookies help us understand how visitors use our website so we can improve its performance and content. These cookies collect information such as which pages are visited most often, how long users stay on a page, which type of device or browser is used and any error messages encountered.

The data collected through analytics cookies is aggregated and does not directly identify you. We use this information to monitor website performance, identify areas where the user journey can be improved and ensure our services are easy to find and use for residents and businesses in Richmond upon Thames.

Marketing Cookies

Marketing cookies are used to deliver relevant information about our services and to measure the effectiveness of any promotional activity. These cookies may remember that you have visited our website and can help us present information that may be of interest to you about waste collection, recycling services and related local initiatives.

Marketing cookies can also be used to limit how often you see a particular message and to help us understand whether our communications are useful and engaging. Any data used for these purposes is processed in line with applicable data protection laws.

Performance Monitoring and Service Improvement

We use cookies specifically to monitor the performance of our website and the reliability of our online services. By analysing cookie data, we can check that pages load quickly, forms work correctly and users can access information about waste collection schedules, bookings and service updates without difficulty.

This performance monitoring helps us identify technical problems, improve page layout and navigation and ensure that our website remains accessible and efficient for users across the Richmond upon Thames area. It also supports our ongoing efforts to provide accurate, timely and easy to understand information about our waste collection services.

User Control and Managing Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to refuse cookies or to alert you when cookies are being sent.

You may choose to block all cookies, allow only certain types or delete existing cookies from your device. If you disable essential cookies, some features of our website may not function properly and you may not be able to access certain services or information.

Settings will vary from one browser to another, so please refer to the help or settings section of your browser to learn how to manage your cookie preferences. You can change your cookie choices at any time.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements or how we operate our waste collection services. Any updates will be posted on this page with a revised date. We encourage you to review this policy regularly to stay informed about how we use cookies and how you can manage them.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies on our website, please contact Waste Collection Richmond upon Thames using our usual customer service channels.